In a Harvard Business Review article, H. James Wilson and Paul R. Daugherty of Accenture summarized their findings based on research conducted with a sample set of over 1500 companies about AI projects and programs that are augmenting humans or vice versa is the most effective way to foster results.
In our research involving 1,500 companies, we found that firms achieve the most significant performance improvements when humans and machines work together. Through such collaborative intelligence, humans and AI actively enhance each other’s complementary strengths: the leadership, teamwork, creativity, and social skills of the former, and the speed, scalability, and quantitative capabilities of the latter. What comes naturally to people (making a joke, for example) can be tricky for machines, and what’s straightforward for machines (analyzing gigabytes of data) remains virtually impossible for humans. Business requires both kinds of capabilities.